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As per these Terms, users are solely responsible for every material or content uploaded on to the Website.satishstoresonline.com does not review the contents in any way before they appear on the Website. satishstoresonline.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to info@satishstoresonline.com .

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on satishstoresonline.com , but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable satishstores to begin an investigation.

Cancellation of Fraudulent Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, satishstoresonline.com reserves the right to cancel all past, pending and future orders without any liability.  satishstoresonline.com   also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded. 

The customer may be considered fraudulent if any of the following scenarios are met:

  1. Customer with a very high return rate
  2. Customer doesn't reply to the payment verification mail sent by satishstoresonline.com 
  3. Customer fails to produce adequate documents during the payment details verification
  4. Misuse of another customer's phone/email
  5. Customer uses invalid email and phone no.
  6. Overuse of a voucher code
  7. Use of a special voucher not tagged to the email ID used.
  8. Customer returns the wrong product
  9. Customer refuses to pay for an order
  10. Customer is involved in the snatch and run for any order
  11. Invalid/Incomplete address escalated by FE

Cancellation of Bulk Orders

satishstoresonline.com  may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by satishstoresonline.com:

  1. Products ordered are not for self-consumption but for commercial resale
  2. Multiple orders placed for same product at the same address, depending on the product category
  3. Bulk quantity of the same product ordered
  4. Invalid address given in order details
  5. Any malpractice used to place the order

Any promotional voucher used for placing the 'Bulk Order' may not be refunded

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

  1. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
  2. An Email will be sent seeking/providing following information:
    1. Short description of the case (A few questions will be asked to help us understand the scenario)
    2. The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
    3. The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
  3. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
    1. Customer fails to provide adequate information about the case
    2. Customer fails to provide snapshots of the packet and box(if any)
    3. If an opened delivery was received, pilferage claims must be made the same day
    4. Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.

What we do about mispricings

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Terms For Promotions/Contests/Offers/Campaigns

General Terms for Offers and Promotions

  1. Discounts will be applied to the total merchandise value including VAT and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.
  2. Only one credit note/gift voucher/voucher can be used per order unless otheriwise stated.
  3. Discount vouchers - Discount vouchers may from time to time be offered to account holders; such vouchers may only be applied to purchases made through the account to which the discount voucher was offered and registered. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, a combination of the two and in case of COD, a Bank Transfer).
  4. Promotional discount vouchers - We may from time to time offer promotional discount vouchers which may apply in respect of any, or certain specified, purchases made though this Website.
  5. satishstoresonline.com  shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
  6. satishstoresonline.com  reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. satishstoresonline.com, at its discretion, can withdraw a particular scheme from the website or market.
  7. In case of any query pertaining to use of voucher and/or credit note or regarding the schemes, please email info@satishstoresonline.com 
  8. satishstoresonline.com  reserves the right to cancel any orders placed using promotional vouchers. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing and value thresholds. The voucher amount will not be refunded for such cases.
  9. Suitable legal action will be taken against websites involved in unauthorized publication of satishstores vouchers. satishstoresonline.com will only honor vouchers which are issued or published directly by us or our partner websites.

hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from satishstoresonline.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. satishstoresonline.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.


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